The reservation will be confirmed with the payment of 50% of the contracted value and the balance must be paid no later than 7 days before departure.
No boat will be able to leave the dock without having paid 100%. % of the reservation.
Cancellations up to 15 days in advance, 50% of the total trip will be refunded. Cancellations less than 15 days in advance and cases of “no show” will not give rise to a refund.
If due to natural conditions it is not possible to make the trip, the client may reschedule a new departure or request the full refund paid. Rain is not an impediment to navigation, so it will not be a valid cause for cancellation of the reservation unless there is a red flag that prevents navigation.
In case of refunds, refunds will be made to the person or company that made the payment and through the payment method used. In addition to this, you must make a letter requesting the return with the signature that matches the supporting documents.